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Our Policies

89Billiardz is one of the fastest growing billiards websites on the internet. We have earned this distinction because of our innovative thinking, our attention to detail, our emphasis on quality and service, and because we listen to our customers. We are proud to offer high quality, hand crafted, durable, and affordable billiard supplies and game room furniture.

There's quite a bit on Our Policies page, so to make it easier, we've created a few "frequently asked questions" to help you sift through the info. You can also just scroll down to view our policies.

Give 89Billiardz a try and allow us to exceed your expectations!

  • How do I Order Online?
  • How do I Contact 89Billiardz?
  • What is your 30 Day Money Back Guarantee?
  • What Payment Options do we offer?
  • Order Confirmation
  • How long will it take to get my order?
  • How do I Tracking my Order?
  • Shipping and Handling
  • Free Shipping
  • Rush Delivery
  • About APO address or an FPO address?
  • Errors on Our Website
  • Price Match Policy
  • You don't list the item I'm looking for on your site
  • What is your affiliate program all about?

  • Contact Us

    Monday through Friday 9:00AM to 5:00PM EST.

    We will always respond to your questions and concerns with in 24 hours.

    Business Phone: (800) 894-5314

    Business Address:

    Have a question? Email Us

    30 Day Money Back Guarantee: offers a 30-day money back guarantee on any new and unused product purchased from No restocking fees, no hassles. just customer service.

    If you aren't satisfied with your purchase, just call us at 800-894-5314 and we'll help arrange for your return. Once we receive your return, we'll replace the item or refund you for the price of the product (less shipping and handling). There are never any restocking fees. All refunds take approximately 7 to 10 business days to process.

    Please note: All products must be unused and in their original packaging to receive a refund or credit...

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    Payment Options

    We accepts VISA, MasterCard, Discover, American Express through PayPal. In addition, you can mail us a check or money order. Please allow an additional 7-10 business days for any personal checks.

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    How To Order Online

    How To Order Online
    Choose your product or products:
    1. Choose an item you would like to purchase and click the image or product name to open the product details page.
    2. Select the appropriate weight, size or color and quantity.
    3. Click "add to cart".
    4. Add any additional items by clicking the Products Navigation buttons.

    When you are ready to check out:
    1. Click the "Checkout" button on the shopping cart page
    2. Enter your billing information / shipping information
    3. Click the "Submit" button
    4. Verify your billing information and product information
    5. Enter your credit card information where requested (don't worry, we use 128 Bit SSL encryption for your safety and security)
    6. Select "Check Out"
    7. Print a copy of your order for your records

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    Order Confirmation via email:

    1. You will receive an order confirmation once your order has been received.
    2. We will send you a tracking number once your order has shipped.
    3. If you ordered an item that is on back order, we will email you to let you know.

    Please note: Despite our best efforts, a small number of the items in our catalog may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

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    Tracking Your Order:

    Tracking your order is simple! We will email you a tracking number once your order has been shipped. To check on the status of your order click on the link contained in the mail.

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    Shipping and Handling Times

    Free Shipping

    89Billiardz offers FREE SHIPPING on all orders over $150.00. This offer is for ground service to the 48 contiguous United States using UPS. Use coupon code freeups at checkout and select UPS Ground.

    Note: Only one Coupon code per order.

    A signature may be required upon delivery. Please select an address where someone will be present.

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    Standard Delivery

    We ship Mon-Fri, primarily via UPS. We use US Mail for PO boxes and APO/FPO. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.

    A signature may be required upon delivery. Please select an address where someone will be present.

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    Rush Delivery

    We ship Mon-Fri. We can ship most prepaid or credit card orders by Next Day or 2nd Day UPS at an additional charge. Not available to PO Box or APO/FPO. Rush orders must be placed before 1pm CST to be processed the same day. For Next Day delivery add $30.00 to the standard delivery charge and for 2nd Day delivery add $12.50. Over-sized or heavy items will require an additional charge per item. See information below.

    What is an APO address or an FPO address?

    APO stands for "Army Post Office," and is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.

    A signature may be required upon delivery. Please select an address where someone will be present.

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    How do I fill in an APO/FPO address?

    Street address: Enter your address and/or box number.
    City: Enter 'APO' or 'FPO'.
    State: Enter 'AA', 'AE' or 'AP'. (These represent 'Armed Forces Americas', 'Armed Forces Europe', 'Armed Forces Pacific').
    Zip Code: Enter the 5 digit zip-code of the APO/FPO address.
    Country: Choose 'United States', regardless of the actually country you are in.

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    How are items shipped to APO/FPO addresses?

    A regulation of the APO/FPO mail service is that all packages must be sent via the U.S. Postal System. We normally ship all APO/FPO orders by USPS Priority Mail.

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    Errors on Our Website

    We make every effort to ensure that the information on Online Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability. In the event a product is mis-priced, reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via e-mail to see if you would like to proceed with the order at the correct price. If you no longer wish to purchase the item, you may request that the order be canceled.

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    Price Match Policy

    As a leading retailer in the industry we feel our prices are competitive especially when including our 5% on-line ordering bonus discount and free delivery offer.

    If you find an identical product available from another genuine US retailer please let us know and we will aim to match or better it just e-mail our sales team at with the product & retailer details together with where you have seen the offer and we verify it and get straight back to you.

    Please note that we will only consider a price match if the following criteria are met:

  • The product is available from a genuine US retailer
  • The product is supplied through a US distributor and not through an auction website
  • The product is new, undamaged, the latest specification and is not out of date or clearance offer.
  • The product is in stock available to the general public for collection or dispatch the same day.

    Please remember that all of our products are backed by the support of the US main distributors who will offer a genuine high level of service regarding possible future support & warranty issues.

    All price match offers are at the discretion of 89Billiardz and we reserve the right to decline any price match without reason.

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    You don't list the item I'm looking for on your site?

    Send us an email or call us toll free at 1-800-894-5314 and we will let you know if we have it. We almost always will be able to get it for you.

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    89Billiardz affiliate program

    89Billiardz online affiliate program allows you to earn money by promoting 89Billiardz on the web. Signing up to 89Billiardz affiliate program has no fee, so you can sign up and earn money in no time. Click here for further information.

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